Delivery Disclaimer

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Chicago Quality Flooring Inc. Shipping Information

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GENERAL SHIPPING INFORMATION

All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule and installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply). There is no delivery on weekends and holidays.

freight deliveries are curb-side delivery. your skid will be dropped off on your driveway. You will need to make arrangements to bring the flooring inside your home. It is very important to provide us with your best contact number, so we or the freight company can reach you during the day - usually, a cell phone number is the best option. This will assure speedy communication and fast delivery.

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AFTER YOU PLACE YOUR ORDER

Most of our orders are shipped out within 1-7 business days after the payment is received, with the estimated transit time ranging from 1- 14 business days. We ship LTL orders (skids) with the most reputable carriers as well ass UPS, FedEx or the Postal Service. Orders provided with different billing and shipping addressed may require additional verification before shipping. These are estimated ship times and are not guaranteed ship times.

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If you order moldings with your flooring, moldings will ship separately via FedEx. If your flooring or underlayment needed to be sourced from another site, the underlayment may also ship separately.

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Right after shipment, we will email you a confirmation with the name of the freight carrier as well as a tracking number and a website where you can track your order. When your order/materials arrive at the local freight terminal, a freight company representative will contact you to schedule a day and time of delivery. You can also contact the freight carrier to arrange delivery (use the carrier's name and the tracking number we provide you in our shipping confirmation). We are asking to provide us with your best contact number, so we or the freight company can reach you during the day- usually, a cell phone number is the best option. This will assure speedy communication and fast delivery.

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ORDER VERIFICATION

We Take security and safety of all customer and their transactions with Chicago Quality Flooring Inc. very seriously. For all first time/brand new customers we require verification on orders over $500 with different billing and shipping addresses and first-time orders over $2,000. This is a one-Time verification process that ensures the safety of our customers and the security of all transactions. We will contact you after the purchase to verify your shipping address. Until verification process is completed processing your order will be on a temporary hold. We have the right to deny shipments that are not verified. This company policy was implemented for security and identity protection.

 

REQUEST FOR A HOLD OR DELAYED SHIPMENT DATE

In case you wish us to hold or delay shipment of your order we are able to store only fully paid orders for a period no longer than 2 (two) calendar weeks. All holds longer than 2 weeks are subject to a processing and storage fees.

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DELIVERY OPTIONS

Residential Delivery:

All residential delivery orders are curbside delivery. You will be contacted by the freight company via the phone number you provided to us to set up a delivery time, unless delivered via R&L carriers. Drivers are unable to enter your home and are not responsible for moving the materials inside the home. Shipping of orders containing 4 boxes and more will be scheduled with a lift gate service. Each box weighs approximately 35 to 60 lbs., so be prepared and arrange for some help if necessary. Someone must be there to accept the delivery. Whoever accepts the delivery must check the outside of the cartons for proper quantity/damage before signing documents.

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Residential Delivery Via R&L Carriers:

R&L Carriers is a signatureless delivery system where the customer is not required to be present for the delivery. Delivery appointments are not available through R&L deliveries. R&L is still considered curbside delivery; however, the freight will be secured in a location to the best of the driver's ability. A photo of the shipment will be sent the the customer and Chicago Quality Flooring Inc. to confirm the product has been delivered. Any unforeseen weather conditions can expect a tarp to cover the product property. If your shipment arrives with any damage, you must contact Chicago Quality Flooring Inc. within 24 hours to report per R&L's policy.​

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Guaranteed Date of Delivery:

This is a premium freight service in which you tell us when you want your order to be delivered and we will schedule a dat for delivery that's most convenient for you. Once your order is placed, our Freight Team Representative will call you to make an arrangement. You can also call us at 1-847-999-6245.

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Business Delivery:

We can also ship to a location in a non-residential area (home businesses do not qualify). There must be a shipping dock or forklift on the property. Furthermore, the business must be open until 5p.m. local time. There is no prior delivery notification for commercial deliveries.

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Terminal Pickup:

You can collect your order from the closest local freight terminal. this is a great option of you live in an area that limits freight carriers or is a rural/city address hard to reach. It does not cover moving the items into your residence. Shipping will be priced the same as for commercial delivery. Contact us to check for the closest terminal location.

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Customer Pickup:

You are welcome to pick up your order from our Bolingbrook, IL warehouse located at 133 Oxford Rd, Ste 1A Bolingbrook, IL 60440. Please call 1-847-999-6245 if you have any further questions regarding location or business hours. All in-store purchases are subject to 7% DuPage County Sales Tax.

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PICKUP OPTIONS

You can place your order online and schedule a pickup from our warehouse located at 133 Oxford Rd, Ste 1A Bolingbrook, IL 60440. Our pickup hours are different than our office hours to ensure our warehouse team can safely and efficiently accommodate all customer orders.

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Our office is open Monday-Friday 8am-4:30p, closed on Saturday and Sunday.

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Pickup Hours:

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Monday: 10am - 3pm

Tuesday: 10am - 3pm

Wednesday: 10am - 3pm

Thursday: 10am - 3pm

Friday : 10am - 3pm

Saturday: Closed

Sunday: Closed

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Other ways to shop:

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Call us at 1-847-999-6245

SHOP ONLINE: 24/7 at www.chicagoqualityflooring.com.

FREE SAMPLES: Order free samples at www.chicagoqualityflooring.com. They will be shipped to your home.

SHIPPING OPTIONS (local customers):​

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PICKUP ONLY - order online and select 'pick up' shipping option. Our team will contact you to schedule pickup time.

LOCAL HAND DELIVERY- When you place your order, let us know that you would like a local hand delivery. Our team is happy to schedule one for you!

Contact our support at 1-847-999-6245 if you have any questions or concerns. Our warehouse is located at 133 Oxford Rd, Ste 1A Bolingbrook, IL 60440. Please call ahead at 1-847-999-6245 to make arrangements for warehouse pickup.

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